Diploma of
Community Services (089593A)

Accredited by ACWA

Course Description

This qualification reflects the role of community services, case management and social housing workers involved in the managing, co-ordinating and/or delivering of person-centred services to individuals, groups and communities. Workers have specialised skills in community services and work autonomously under broad directions from senior management. Workers are usually providing direct support to individuals or groups of individuals. Workers may also have responsibility for the supervision of other workers and volunteers and/or case management, program coordination or the development of new business opportunities.


Duration 104 weeks including holidays and 400 hours of work placement
AQF Level 5
Course Delivery Face-to-Face

Areas of Study

  • Community Services

Course Entry Requirements

International Students
  • Students must be 18 years or above Have a minimum IELTS score of 5.5 or equivalent. Complete a Pre-Enrolment Review prior to enrolment
  • Complete an online language, literacy and numeracy (LLN) assessment (on campus)
  • Basic -intermediate level of computer skills
  • Completed education level of year 12 or equivalent
  • Proficient in English International Students require either an
    • IELTS level of 5.5 or above with no band under 5.0 or
    • TOEFL 46-49 (internet-based) or
    • Pearson Test of English Academic (PTE) 42 or
    • Cambridge English Advanced (CAE) score of 162 or
    • OET score of C for each test component
Domestic Students
  • 18 years of age or older
  • Satisfactorily completed Year 12 or equivalent
  • Be able to read and comprehend course requirements
  • Have an intermediate to advanced understanding of computers and the internet to assist with conducting research and complete assessments

Work placement requirements

  • Hold a Working with Children Check
  • Hold a National Criminal Police Check
  • Are physically, mentally and emotionally healthy to respond appropriately to personal needs
  • First Aid Course certificate
  • HHA Certificate (Hands Hygiene Australia)
  • NDIS Course Certificate
  • Up-to-date Vaccination Records including COVID-19 vaccine

Course Structure

This qualification consists of 16 units of competency that is made up of 8 core units and 8 elective units

Core units

CHCCCS007 Develop and implement service programs
CHCCOM003 Develop workplace communication strategies
CHCDEV002 Analyse impacts of sociological factors on clients in community work and services
CHCDIV003 Manage and promote diversity
CHCLEG003 Manage legal and ethical compliance
CHCMGT005 Facilitate workplace debriefing and support processes
CHCPRP003 Reflect on and improve own professional practice
HLTWHS004 Manage work health and safety

Elective units

CHCCSL001 Establish and confirm the counselling relationship
CHCCCS004 Assess co-existing needs
CHCCSM006 Provide case management supervision
CHCCSM005 Develop, facilitate and review all aspects of case management
CHCCSM004 Coordinate complex case requirements
CHCDEV001 Confirm client developmental status
CHCCSL002 Apply specialist interpersonal and counselling interview skills
CHCCDE011 Implement Community Development Strategies

Career opportunities

Possible career opportunities relevant to this qualification include:

  • Community Development Officer
  • Community Services Worker
  • Case Coordinator/Worker/Manager
  • Alcohol and another Drug Support Worker
  • Youth Support Worker
  • Program Coordinator/Manager
  • Welfare Worker

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